FAQ
YES, all items in our store have FREE INTERNATIONAL SHIPPING.
When I will get my Items? What about shipping and tracking?
Orders are usually processed and shipped out within 1-2 business days after you place your order.
Shipping notifications are sent out via email after order is shipped, with a tracking # (of the courier), which allows you to locate your order and view status.
* There are times that the tracking code will not immediately display information, this doesn't mean your package is not coming, it just means the tracking number was not activated in the courier's system. If this happens, please try your tracking number later.
Most items are sent from our international designers. Delivery times may be longer around major holidays.
Every item has different estimated time of arrival.
Most shipments will be shipped USPS. Shipments will take 7-14 business days to the USA.
Shipments can be tracked from your confirmation email.
Make sure to provide us with the most detailed address information. Wrong address or address locations will result in issues with Postal services delivery.
We will not refund for delayed/undelivered shipments under these circumstances.
How can I Pay?
You can pay by PayPal Or Credit Card.
How Secure is your store?
Our store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. All of our store traffic is securely encrypted with SSL.
What is your Exchange & Return Policy?
We want to be sure you're happy and you receive nothing but top quality products!
We offer a full refund or an exchange on all products within 30 days after delivery. We pride ourselves with offering quick communication and an easy efficient return policy.
If there is something wrong with your order?
Wrong size, wrong item, not your style, or if your goods are in any way damaged, defective or blemished, when you receive them, please contact us about replacement or return. All items must be shipped back to:
Foxsea Swimwear
P.O. Box 50793
Jacksonville Beach, Fl. 32240
Once the item is received, the return can be processed. Return funds will be reimbursed back to the original account.
Please Note: While we do offer a 30 money back refund, we do not pay for return shipping. In regards to sizing, it is important to follow the swimsuit sizing chart and take your measurements based on the specific swimsuit you order.
Email us at foxseaswimwear@outlook.com. Include: order number, order details and pictures that shows the problem, if possible.
We will do our best to make you happy and satisfied with your purchase!
What if I want to cancel my order?
Order cancels will be possible with in 24 hours after purchase. Please notify us at our email: foxseaswimwear@outlook.com
We will not be able to refund orders after 24 hours of purchase.